Q&A: Montana's CIO On Enterprise IT For A Smooth MMIS Rollout

Many state agencies have been modernizing their IT systems in the past decade, or are in the process of doing so — especially in health and human services.

Medicaid and public assistance eligibility and claims systems in particular have made local and state news amid growing pains in Medicaid Management Information Systems (MMIS) rollouts, showing the complexity of these programs and the equally complicated public-private contracting that makes them possible.

In North Carolina, the several-times-delayed implementation of the new Medicaid claims system NCTracks “avoided complete derailment, but problems persist,” as the North Carolina Medical Society said describing efforts by state officials to troubleshoot a variety of bugs doctors’ offices are experiencing — ahead of a pending federal audit of the system’s payment abilities.