American Customer Satisfaction Index (ACSI)

As the Nation’s foremost advisory body in medicine and healthcare, you know that the Department of Veterans Affairs is in the midst of overcoming problems involving access to healthcare. We own them, and we’re fixing them. But I know you also know that VA has a legacy of excellence, innovation, cutting-edge research, and achievements in healthcare delivery that is as broad and historically significant as it is profound—and often unrecognized. There’s something else. Right now, VA has before it perhaps its greatest opportunity to enhance care for Veterans in its history. Read More »