The woes of the retail industry are well known, and are usually blamed on the impact of the Internet. Credit Suisse projects that 8,600 brick-and-mortar stores will close in 2017, which would beat the record set in 2008, at the height of the last recession. There are "zombie malls," full of empty stores but not yet shuttered. And then there's health care, where the retail business is booming. In a recent Wall Street Journal article, Christopher Mims set forth Three Hard Lessons the Internet is Teaching Traditional Stores. The lessons are: Data is King, Personalization + Automation = Profits, Legacy Tech Won't Cut It.
health care data collection
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Clicks-and-Mortar: Health Care's Future
By Kim Bellard | April 25, 2017