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HBR: Redefining The Patient Experience With Collaborative Care

Leonard L. Berry and Jamie Dunham | MRA Alerts and Updates | September 20, 2013

It’s a common patient complaint about the people involved in their care: “Sometimes the left hand doesn’t seem to know what the right hand is doing. I don’t feel everyone is working together.” To address this issue, nurses at ThedaCare employed lean techniques to create a patient-centered, team-based model that’s producing solid results. Read More »