There’s A Word For VA’s Paperless Claims System

The Veterans Affairs Department’s paperless claims processing system -- the Veterans Benefits Management System, known by its acronym VBMS -- should be renamed VBMess, an unidentified VA claims employee told the VAWatchdog blog today after a series of outages this week.

VAWatchdog posted an internal department email on Monday reporting that the rating module of VBMS was taken down for troubleshooting and said technicians could not provide a time when that bit of software would be back online.

Today, VAWatchdog reported the system was still down, based on a note from an employee who said, “Here at our office VBMS has been nicknamed VBMess. We just got an update with this statement: ‘Technicians are unable to provide an ETR [estimated time of resolution] at this time.’ ”