No New VA Patient Scheduling System Until 2020 (Updated)

The Department of Veterans Affairs said Sept. 30 it plans to field the scheduling system by 2017. See the new story here.  The Department of Veterans Affairs will not install a new patient scheduling system to all of its 153 hospitals and 50,000 users until 2020, according to contract documents released last week.

VA views a new patient scheduling system as key to resolving problems that have consigned veterans to a waiting list limbo for months or years.  In July, acting VA Secretary Sloan Gibson told the House Veterans Affairs committee the new scheduling system would be deployed in 2016.

The new timeline for the patient scheduling system, released last week, said VA expects to deploy an “Alpha” version to the first 300 users at two hospitals in 2016. That would be followed by a beta version to 700 users at five hospitals in 2017 and installation at all 153 hospitals in 2020...