Breaking In: How Tech Entrepreneurs Are Changing Government

For a long time tech entrepreneurs have battered against the ramparts, looking for a way to breach the walls of government with services they believed could further civic aims. They are finally getting through.

“The platforms that have been around for a few years are really starting to become the norm in local government,” said SeeClickFix CEO Ben Berkowitz, who broke into the public-sector market with his 311-esque tool, helping pave the way for entrepreneurs to work with (and help) the public sector. “The governments that are coming to partner are not necessarily the early adopters anymore. People are not just testing these things out. They are becoming standards.”...