Community Relationship Manager (CRM)

To be an effective leader in an open source community, you need a lot of information. How do I know who the most active members in my community are? Which companies are making the most contributions? Which contributors are drifting away and becoming inactive? Who in the community is knowledgeable about a specific topic? These were just a few of the questions I had when I started leading the Mautic community at Acquia. But the problem was not a shortage of information. On the contrary, there were so many places our community interacted and so many things to track that I was drowning in data. I could access plenty of data sources, but they were not helping me manage the community effectively or answering my questions.

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