During my CIO career, I’ve worked on a few Harvard Business School case studies and I’ve had the “joy” of presenting my failures to Harvard Business school students for over a decade. I enjoy telling stories and inevitably the cases I teach are about turning lemons into lemonade. In this post, I’d like to tell a story about a recent experience with Marvin Windows and lessons learned that apply to healthcare...
customer service
See the following -
Halamka's Cautionary Tale for Healthcare
By John D. Halamka, MD | April 5, 2017
- Login to post comments
Here's How Millennials Could Change Health Care
Jason Hidalgo | Reno Gazette-Journal | February 7, 2016
With a presidential election fast approaching, healthcare is an issue that’s getting plenty of traction on both sides of the political aisle. For Republicans, taking down President Obama’s signature Affordable Care Act remains a red meat issue. Republican presidential candidates are also trotting out an ACA repeal as a key incentive for voting a member of the party into the Oval Office. Healthcare has been a key issue in the Democratic debates as well, with Hillary Clinton pushing back on rival Bernie Sanders’ plan for universal health care. Amid all the debate, however, one group could prove to be the wild card...
- Login to post comments
How Do Cloud-Based EHRs Address Common Implementation Woes?
Jennifer Bresnick | EHR Intelligence | August 29, 2013
After spending thousands of dollars on an EHR system, computers, IT infrastructure, installation, and staff training, most providers hope that they never have to go through the EHR implementation process again. [...] Read More »
- Login to post comments
Makerbot Clone Tests The Limits of Open Source Hardware
Michael Weinberg | Public Knowledge | September 11, 2012
Most people who know of Makerbot know them as a one of the leaders in the home 3D printing market. Fewer people realize that they are also one of the highest profile examples of another movement: open source hardware. Read More »
- Login to post comments
Tech Vendors Are Treating Customers Worse Than Before
Richard Adhikari | CRM Buyer | July 26, 2013
Despite all the information pointing to the importance of customer loyalty to a company's bottom line, many of the largest technology vendors in the U.S. have been doing a poor job of satisfying their customers, and the trend appears to be worsening. Read More »
- Login to post comments
What Should Your Replacement EHR, Vendor Have On Offer?
Blair Butterfield | EHR Intelligence | April 24, 2013
If you are a small practice, you may or may not have already tried out an EHR vendor in order to qualify for the meaningful use of certified EHR technology in the EHR Incentive Programs. [...] Now that some time has gone by, you may either be happy with your choice or realizing that your choice did not meet your needs in the way you thought it would. Read More »
- Login to post comments
Copyright ©2011-2020 Open Health Marketplace, LLC. All Rights Reserved.