George Audi

Mary Kinyariro works at Kijabe Hospital in Kenya. For a long time, she thought managers paid little attention to making sure employees were qualified and supported. “Patient attendants even gave medicines in those days, as well as feed the patient or make beds. I never saw meetings of managers and staff.” Her colleague John Kuria lacked clarity about his job. “Things were not clear. I was never appraised on my performance.”

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