During my CIO career, I’ve worked on a few Harvard Business School case studies and I’ve had the “joy” of presenting my failures to Harvard Business school students for over a decade. I enjoy telling stories and inevitably the cases I teach are about turning lemons into lemonade. In this post, I’d like to tell a story about a recent experience with Marvin Windows and lessons learned that apply to healthcare...
Marvin Windows
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Halamka on "The Dark Side of E-commerce"
By John D. Halamka, MD | April 26, 2017
As I mentioned in a recent post, Amazon has focused on the convenience of the customer instead of the convenience of their business. Yesterday’s New York Times highlighted the trend for the hotel industry to do the same. In my post, I lamented that some industries including old school industrial companies and healthcare have not widely adopted customer focused technologies. To their credit, Marvin Windows followed up with me and promised to accelerate their automation efforts. I was impressed. However, all is not completely rosy in the transformation from brick and mortar to e-commerce...
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Halamka's Cautionary Tale for Healthcare
By John D. Halamka, MD | April 5, 2017
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