variety of perspectives at all phases of development

Open organizations explicitly invite participation from external communities, because these organizations know their products and programs are world class only if they include a variety of perspectives at all phases of development. Liaising with and assisting those communities is critical. And community calls are my favorite method for interacting with stakeholders both inside and outside an organization. In this article, I'll share best practices for community calls and talk a little about how they can spur growth...