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A Kenyan Startup is Showing Global Businesses How to Talk to Their Customers
A florist chain in Argentina, a food delivery service in Hong Kong, and a Singaporean travel agency—these are a few of the companies relying on a Kenyan startup to help them talk to their customers on WhatsApp, WeChat, and other messaging apps. Ongair, a Nairobi-based startup, says instant messaging could and should replace the traditional channels of customer service—frustrating phone calls, inefficient e-mail exchanges, online chats that don’t work well on a smartphone, or SMS messages that costs businesses per text...
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Municipal Fiber Network Will Let Customers Switch ISPs in Seconds
Ammon's open access network makes all ISP offers available at one website. Most cities and towns that build their own broadband networks do so to solve a single problem: that residents and businesses aren't being adequately served by private cable companies and telcos. But there's more than one way to create a network and offer service, and the city of Ammon, Idaho, is deploying a model that's worth examining. Ammon has built an open access network that lets multiple private ISPs offer service to customers over city-owned fiber...
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